We accept returns and refunds for customers in the USA. All prices and refunds are in US Dollars (USD). Last updated: August 2026.
This Return & Refund Policy applies to all orders placed on this site and shipped within the United States — all 50 states, plus US territories such as Puerto Rico, Guam, and the US Virgin Islands. We do not ship or accept returns outside the United States. All prices and refunds are shown in US Dollars (USD).
We accept returns within 30 days of the delivery date for a full refund to your original payment method. The window starts on the day the carrier marks the parcel delivered.
If your order has not shipped yet, email support@lockediner.us as soon as possible — within 2 hours of placing it is the reliable window — and we will cancel it for a full refund. Once an order has shipped it can no longer be cancelled, but you can return it under the 30-day policy below.
To be eligible, items must be unused, unworn, and unwashed; in original condition, free of stains, odors, alterations, or damage caused after delivery; and returned with original tags attached, where applicable. Pack the item securely in its original packaging when you still have it.
Gift cards and items marked Final Sale at the time of purchase are not eligible for return. Worn, washed, altered, or untagged items, and items returned after 30 days of delivery, cannot be returned.
There is no restocking fee on any return.
1. Email support@lockediner.us with your order number and the item(s) you would like to return. 2. We send a Return Merchandise Authorization (RMA) number and return instructions within 1–2 business days. 3. Pack the item securely and write the RMA number on the outside of the package. 4. Ship the package to the return address in your RMA email using the prepaid label we send you.
After you request an RMA we email you a prepaid USPS or FedEx label as a PDF or a link, at no cost to you. Print it, stick it on the box, and hand the box to the carrier. Returns are by mail only — 104 E 7th St, Cincinnati, OH 45202 is a fulfilment office, not a shop counter, and we do not accept in-store or hub drop-offs.
Returns are free. A prepaid return shipping label is included: request your RMA and we email you the label. You are never charged for return shipping. Original outbound shipping charges are non-refundable unless the return is due to our error.
Once we receive and inspect your returned item we notify you by email. Approved refunds are issued to your original payment method in US Dollars (USD) within 5–10 business days. We do not refund before the parcel is back with us, and we cannot send a refund to a different card, account, or person.
We do not process direct exchanges. To get a different size or color, return the original item for a refund and place a new order for the item you want instead — that is the fastest way to get the right piece out the door.
If you received a defective, damaged, or incorrect item, email support@lockediner.us within 7 days of delivery with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including return shipping.