You will receive an order confirmation email at the address you entered at checkout, normally within a few minutes of paying. It lists what you ordered, what you paid, and your order number. That email is your receipt and your proof the order went through.
A second email follows once the parcel leaves us, carrying the tracking number. If the first email has not arrived within an hour, check your spam folder, then email support@lockediner.us and we will confirm the order by hand.
We ship within the United States only — all 50 states and the District of Columbia, plus US territories including Puerto Rico, Guam, and the US Virgin Islands. We do not ship internationally, and we cannot forward orders to a freight forwarder on your behalf.
PO Boxes and APO/FPO addresses: choose Standard shipping. Standard can travel by USPS, which delivers to both. Express and Overnight move by FedEx, and FedEx does not deliver to a PO Box or to a military address, so neither is available for those destinations.
LOCKE charges a flat Standard shipping fee of $6.99 within the United States, and Standard shipping is free on orders of $75 or more (calculated on the merchandise subtotal, before any discount code). Express shipping is $12.99 flat and Overnight shipping is $24.99 flat; neither is ever free, whatever your order total. There are no weight surcharges and no handling fees.
Orders placed before 1:00 PM Eastern Time on a business day are processed the same day. Orders placed after 1:00 PM ET, at the weekend, or on US federal holidays are processed the next business day.
All orders require 1–2 business days of handling after the cut-off for picking, quality check, and packaging. Handling time is the same for every shipping method — only carrier transit differs. Choosing Express speeds up the carrier, not the studio.
LOCKE ships with USPS and FedEx. Standard travels by USPS Ground Advantage / FedEx Ground, Express by FedEx 2Day / FedEx Express Saver, and Overnight by FedEx Priority Overnight. We choose the carrier for you based on the service you select and the destination — you cannot request a specific one, and the price does not change either way.
Transit time is the time the carrier spends moving your parcel after it leaves us. It runs Monday through Friday and does not advance at the weekend or on US federal holidays.
The same transit times apply to every destination we ship to. All 50 states — including Alaska and Hawaii — and US territories use the estimates in the table below. There is no separate schedule and no extra days for remote destinations.
Estimated delivery = handling time + transit time. The table shows the full estimate from the moment you place the order to delivery at your door.
| Service | Handling | Transit | Total delivery | Price |
|---|---|---|---|---|
| Standard ShippingUSPS Ground Advantage / FedEx Ground | 1–2 business days | 5–7 business days | 6–9 business days | FREE on $75+ · $6.99 otherwise |
| Express ShippingFedEx 2Day / FedEx Express Saver | 1–2 business days | 2–4 business days | 3–6 business days | $12.99 |
| Overnight ShippingFedEx Priority Overnight | 1–2 business days | 1–2 business days | 2–4 business days | $24.99 |
Business days are Monday–Friday, excluding US federal holidays. The “Total delivery” column already includes handling, so it is counted from the day you place the order, not the day it ships.
Prices include any applicable US sales tax. The figure shown beside a product is what that product costs you — there is no separate tax line added at checkout, and no tax is calculated against your shipping address. Shipping is the only thing added on top, and it is shown before you pay.
No customs duties or import fees apply. Every order ships domestically within the United States, so nothing crosses a border and there is nothing for customs to charge. The total shown at checkout is the total you pay — no carrier will ask you for money on delivery.
Once your order ships you will receive an email with your tracking number. The quickest way to follow the parcel is the Track shipment link in that email, which opens the carrier page for your number directly.
You can also track it yourself: copy the number from the email and paste it into the carrier that appears beside it — USPS or FedEx. Please allow 24–48 hours for tracking to begin updating after the email arrives — the number is issued when the label prints, which is usually before the carrier physically scans the parcel.
No tracking email after 1–2 business days plus one? Check your spam folder first, then email support@lockediner.us with your order number and we will send the number by hand. You do not need an account to track an order.
Same rates, same table. Orders to Alaska and Hawaii use the shipping options, prices, and delivery estimates shown above — no surcharge, no separate rules, nothing added at checkout.
Please double-check your shipping address before completing your order. LOCKE is not responsible for orders shipped to an incorrect address entered at checkout. If you realise you have entered the wrong address, contact support@lockediner.us immediately — we can usually catch it if the label has not printed yet.
Arrived damaged. Email us within 7 days of delivery with your order number and a photo. We send a replacement or issue a full refund, and in most cases you do not need to return the damaged item.
Lost in transit. If tracking stops moving for more than 7 business days, or the carrier declares the parcel lost, contact us and we will open a trace. Carrier investigations usually take 5–10 business days. Once the parcel is confirmed lost we replace it at no charge, or refund you in full if the item is out of stock.
Marked delivered, but not received. Check around the property and with neighbours first — carriers occasionally scan a parcel as delivered a little early. If it has not appeared within 2 business days of the delivered scan, email us. We file the claim with the carrier and we will not leave you to argue with them on your own. Where a claim is denied and the parcel was scanned as delivered to the correct address, we may not be able to refund — but we will tell you that plainly rather than going quiet.