Track your order
Enter the email address you used at checkout and the order code from your confirmation email, and we will show you where the order stands. Once the parcel is moving, the carrier’s own site is still the place to watch it scan by scan — everything below explains that half.
Look up an order
How tracking works here
Your order confirmation email
Sent to the address you entered at checkout, normally within a few minutes of paying. It carries your order code — the reference the box above needs, and the one we need for any question about the order. It is not a tracking number, and it will not work on a carrier site.
We pack it
Every order takes 1–2 business days of handling before it leaves us. Handling is the same for every shipping method — only carrier transit differs — so there is nothing to track during this window. No tracking number exists yet.
Your shipping email, with the tracking number
A second email goes out when the parcel ships. That one has the carrier tracking number and a direct link to it, and the number shows up in the lookup above at the same time. Tracking often stays quiet for a while after the number is issued — it is created when the label prints, which happens before the carrier physically scans the parcel.
Track it on the carrier’s site
LOCKE ships with USPS, UPS, or FedEx. Copy the number from your shipping email — or from the lookup above — and paste it into the carrier named beside it. These links open each carrier’s own tracking page — we point at their front door on purpose, because the deep-link lookup URL refuses traffic sent from other sites for some visitors, and a dead link is worse than one extra paste.
When should the parcel arrive?
Estimated delivery counts from the day you order and already includes handling. These are the same figures used on the Shipping Policy page and at checkout.
- Standard6–9 business daysUSPS Ground Advantage / FedEx Ground
- Express3–6 business daysFedEx 2Day / FedEx Express Saver
- Overnight2–4 business daysFedEx Priority Overnight
Business days are Monday–Friday, excluding US federal holidays. Alaska, Hawaii and US territories use the same rates and the same estimates.
No emails, or tracking that never moves?
Check your spam and promotions folders first — the confirmation and the shipping email are both automated, and filters catch them more often than you would think. If they are genuinely not there, or the lookup above cannot find the order, write to us and a person will look it up.
Include both of these, or we cannot find the order:
- Your order code from the confirmation email — or, if that email never arrived, the full name and shipping address you used.
- The email address you entered at checkout, which may not be the address you are writing from.
Every order is packed and shipped by LOCKE DINER LLC, 104 E 7th St, Cincinnati, OH 45202. Returns and refunds are handled separately on the Return Policy page; what happens to a lost or damaged parcel is set out under Shipping Policy. You do not need an account to track an order.